Privacy Policy

1. Introduction

Welcome to Edxel, a product of Gadnova Systems Ltd (RC: 8886377, DUNS: 669823054). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

By using Edxel, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Account Information: Name, email address, phone number, profile picture
• Parent Information: Child's name, age, grade level, subjects needed
• Tutor Information: Qualifications, certifications, teaching experience, subjects taught, availability
• Payment Information: Payment method details (processed securely through third-party payment processors)
• Identity Verification: Government-issued ID, background check results (for tutors)

2.2 Location Information

We collect location data to:

• Match parents with nearby tutors
• Verify tutor check-in at lesson locations via GPS
• Calculate distance and travel information
• Provide location-based services

2.3 Usage Information

We automatically collect information about how you use our services:

• Booking history and session details
• Messages exchanged through the app
• Reviews and ratings
• App usage patterns and preferences
• Device information (type, operating system, unique identifiers)
• IP address and browser information

3. How We Use Your Information

We use your information to:

• Provide Services: Facilitate tutoring sessions, process bookings, and enable communication
• Payment Processing: Process payments and manage escrow transactions
• Safety & Security: Verify tutor identities, conduct background checks, and ensure platform safety
• GPS Verification: Confirm tutor attendance at scheduled sessions
• Communication: Send booking confirmations, reminders, and important updates
• Customer Support: Respond to inquiries and resolve issues
• Improvement: Analyze usage patterns to improve our services
• Marketing: Send promotional offers (you can opt-out anytime)
• Legal Compliance: Comply with legal obligations and enforce our terms

4. How We Share Your Information

4.1 With Other Users

• Parents: Can see tutor profiles, qualifications, ratings, and reviews
• Tutors: Can see parent names, child information, and booking details
• Both: Can communicate through our in-app messaging system

4.2 With Service Providers

We share information with trusted third parties who help us operate our platform:

• Payment processors (Paystack, Flutterwave)
• Background check providers
• Cloud hosting services
• Analytics providers
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of Edxel, our users, or others.

4.4 Business Transfers

If Edxel is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, contact us at privacy@edxel.com.ng

7. Children's Privacy

Our services are intended for use by adults (18+) who are parents or tutors. We do not knowingly collect personal information directly from children under 18. Parents provide information about their children for tutoring purposes only.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Information retained while your account is active
• Closed Accounts: Some information retained for legal and business purposes (e.g., transaction records, dispute resolution)
• Deletion Requests: We will delete your information within 30 days of a valid deletion request, except where retention is required by law

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze usage patterns
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings, but disabling cookies may affect functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on our website and app
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of Edxel after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

13. Compliance

This Privacy Policy complies with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable data protection laws. We are committed to protecting your privacy rights and handling your personal information responsibly.